There Are Important 9-1-1 Terms Related To VoIP Service, Please Review Entire Agreement. By Activating This Service, You Acknowledge That You Have Read, Understood And Agree To These Terms And Conditions.
1.a. In this Agreement:
"Service(s)" means any, some or all of:
• home phone service;
• business phone service;
• long distance service;
• call back service,
• voice service
• internet access;
• web design & hosting service and any INNSYS facility and equipment associated with the Services.
"You" and "Your" includes an applicant, customer, individual, corporation or other type of legal entity which has subscribed for Services.
“INNSYS” means InnSys Inc. or any of its subsidiaries or affiliates.
1.b. Services offered by INNSYS are subject to the terms and conditions contained herein and additional terms and conditions related to a particular Service, which make up part of this Agreement. In the event of a conflict, these terms and conditions will take precedence. This Agreement, including any additional terms and conditions related to a particular Service constitute the entire Agreement between You and INNSYS and does not include any other written or oral representations or agreements.
1.c. This Agreement may be changed and updated from time to time by INNSYS and INNSYS will post an updated version on its website available at https://www.innsys.ca/termsofservice.htm and may additionally give You notice of any changes by mail, e-mail or messaging on your monthly bill. Please refer to the INNSYS Web site for the latest Terms Of Service agreement. In the event of any such change, You will be responsible for paying all charges incurred for use of the Services, including charges resulting from the change or modification, and by Your continued subscription to the Services You will be deemed to have accepted the change. If You do not accept a change, You may terminate this Agreement upon at least 15 days advance notice before the end of your billing cycle to INNSYS. You cannot change this Agreement.
1.d. You agree to read and adhere to INNSYS's Terms of Use available at https://www.innsys.ca/tou.htm and INNSYS's Privacy Policy available at https://www.innsys.ca/privacypolicy.htm and agree to hold INNSYS harmless from all liabilities and expenses related to any violation by You of the Terms of Use and/or Privacy Policy.
1.e. Language. You confirm that You accept this Agreement, as well as all other related documents, including invoices and notices, in English only. Les Présentes Conditions Générales sont disponibles en français sur demande
2.a. You may use the Services subscribed for provided that You do so in compliance with this Agreement, including the Terms of Use and Privacy Policy, and all applicable laws and regulations.
2.b. You acknowledge that You are authorized to subscribe for the Services and agree that You will not resell or transfer the Services to any other person for any purpose or make any charge for the use of the Service.
2.c. The Services (including rate plans) and any equipment are provided to You as a residential user, for Your conventional personal, residential, non-business and non-professional use only and may not be used in any other way or for any other purpose. You agree that Your use of the Services for commercial or any other non-residential purposes will obligate You to pay higher rates for those types of use. INNSYS reserves the right to immediately suspend, terminate or modify the Service if INNSYS determines in its sole discretion, that Your service is being misused, including, without limitation, use for non-residential or commercial purposes and usage exceeding conventional residential use.
3.a. You are responsible for all charges for Services subscribed to by You, including setup fees, monthly service charges, any restoral fees, long distance fees and any other charges incurred in using Your Services, regardless of who used the Services.
3.b. Ancillary Services, including but not limited to Service modifications and changes, 911 Access, Extra Business Listings, VoIP Rental Equipments, Prestige Numbers, Additional DIDs etc. will result in additional monthly charges from INNSYS.
3.c. You agree to treat INNSYS long distance and all other access codes and passwords, where applicable, as confidential and non-transferable. INNSYS reserves the right to deactivate INNSYS long distance access codes without notice if, in INNSYS's sole discretion, fraudulent use is suspected. In the event that an INNSYS long distance access code is lost, stolen or used in an unauthorized manner, You will be responsible for notifying INNSYS by calling 1 866 928 7166. You acknowledge and agree that You shall be responsible for all costs incurred until such notification to INNSYS.
4.a. Bundled Services. Different rates may apply for subscriptions to Bundled Services. If you cancel one or more of the Services in a Bundled Services plan, INNSYS will increase the rates for Your remaining Services as per the prevailing rates at the time of canceling such services and/or charge you a cancellation fee in lieu for the expenses incurred specifically for your service.
4.b. Local Services. Transfer of Long Distance Telephone Service. INNSYS does not have the ability to transfer Your long distance services from INNSYS's long distance telephone service network to an alternate long distance provider. You agree that in the event that Your Local Line Services are terminated, You are solely responsible for contacting an alternate long distance service provider to convert Your long distance service from INNSYS's long distance telephone service network to an alternate long distance service provider.
4.c. Long Distance
“Unlimited” type rate plans are based on Your conventional personal, residential, non-business and non-professional use only and do not apply to any other type of use.
You agree that INNSYS may monitor Your account for misuse and if INNSYS determines, in its sole discretion that Your use is not for conventional residential purposes, INNSYS may terminate Your use of the plan or switch You automatically to another plan.
4.d. Digital Subscriber Line Service. Service Availability. You may only subscribe for DSL Service if available in Your geographical area. INNSYS reserves the right to deem DSL Service unavailable to You at any time. If such an event occurs, INNSYS will not charge You applicable fees, provided however, that You must return all DSL Service Equipment provided to You by INNSYS in its original good and proper physical and functional condition and within the specified time in this Agreement.
4.e. VoIP Service
Service Limitations: You acknowledge and understand that the Service is not a telephone service. The Service connects to the Internet, and not a telephone line. There are IMPORTANT DIFFERENCES between telephone service and the Service offering provided by INNSYS as set out in these Terms and Conditions.
9-1-1 LIMITATIONS: 9-1-1 service associated with VoIP Service HAS CERTAIN LIMITATIONS COMPARED WITH TRADITIONAL E-1-1, WHICH ARE SET OUT BELOW: The type of 9-1-1 service available to You depends on where and how You use Your phone. There are two types of 9-1-1 service:
E9-1-1 Service: You will have E9-1-1 service if your VoIP Service telephone number corresponds to your address and municipality where you permanently use your VoIP Service and E9-1-1 is available in your serving area. If You dial 9-1-1, Your call is automatically routed to the Public Safety Answering Point (PSAP) corresponding to Your address and the emergency operator will have Your telephone and address information. You may be required to verify Your name, telephone number and address with the emergency operator.
Basic 9-1-1 Service: Basic 9-1-1 Service is provided in the following two situations.
You will have Basic 9-1-1 Service if your VoIP Service telephone number does not correspond to your address and municipality where you permanently use your VoIP Service or if you live in a serving area in which E9-1-1 from INNSYS is not available. If You dial 9-1-1, You will be automatically routed to a specialized call centre that handles emergency calls. The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. You will be required to provide Your name, telephone number and address to the call centre operator.
OR
You will have Basic 9-1-1 Service if You intend on using Your VoIP Service from multiple locations. You have access to 9-1-1 service, but because You may be out of the coverage area of Your Public Safety Access Point (PSAP), whenever You dial 9-1-1, You will be automatically routed to a specialized call centre that handles emergency calls. The call centre is different from the Public Safety Answering Point (PSAP) that would answer a traditional emergency call. You will be required to provide Your name, telephone number and address to the call centre operator.
SERVICE OUTAGES. YOU ACKNOWLEDGE AND UNDERSTAND THAT DURING SERVICE OUTAGES BY YOUR BROADBAND INTERNET SERVICE PROVIDER OR FOR ANY REASON WHATSOEVER, YOUR VOIP SERVICE INCLUDING 9-1-1 SERVICE, WILL NOT WORK. IN THE EVENT OF A POWER FAILURE, VOIP SERVICE, INCLUDING 9-1-1 SERVICE WILL NOT WORK. IF THERE IS AN INTERRUPTION IN THE POWER SUPPLY, THE VOIP SERVICE, INCLUDING 9-1-1 SERVICE, WILL NOT FUNCTION UNTIL POWER IS RESTORED. A POWER FAILURE OR DISRUPTION MAY REQUIRE YOU TO RESTART, RE-SET OR RECONFIGURE EQUIPMENT PRIOR TO USING THE VOIP SERVICE. SERVICE OUTAGES DUE TO SUSPENSION OF YOUR ACCOUNT AS A RESULT OF BILLING ISSUES WILL PREVENT VOIP SERVICE, INCLUDING 9-1-1 SERVICE.
YOU AGREE TO IMMEDIATELY ADVISE INNSYS IF You intend on changing the address from which You use Your VoIP Service, TO ENSURE YOU MAINTAIN 9-1-1 SERVICE. YOU ACKNOWLEDGE AND UNDERSTAND SHOULD YOU FAIL TO DO SO, Your 9-1-1 service will not work properly and this will adversely affect Your ability to access 9-1-1 service.
YOU ACKNOWLEDGE AND AGREE THAT INNSYS ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS, WILL NOT BE LIABLE FOR ANY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, ARISING DIRECTLY OR INDIRECTLY OUT OF, OR RELATING TO THE 9-1-1 SERVICE AND YOU AGREE TO INDEMNIFY AND HOLD HARMLESS INNSYS (AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND UNDERLYING CARRIERS) FOR ANY LIABILITIES, CLAIMS, DAMAGES, LOSSES AND EXPENSES, (INCLUDING REASONABLE LEGAL FEES AND EXPENSES) WHICH YOU MAY SUFFER OR INCUR, ARISING DIRECTLY OR INDIRECTLY OUT OF OR RELATING TO YOUR FAILURE TO OBTAIN ACCESS TO 9-1-1 SERVICE.
Operator Services Currently Not Available. INNSYS does not currently offer Operator Service.
5.a. Ownership. Telephone numbers and numbers or addresses for other Services (e.g. VoIP, Internet, Static IP addresses, etc.) are a limited public resource. You do not own the number(s) assigned to You and INNSYS reserves the right to change the number(s) assigned to You. INNSYS will take all reasonable measures to prevent such an occurrence.
5.b. Number Portability. You may be able to transfer an existing telephone or wireless number to be your telephone number for Your INNSYS Service(s) or transfer your INNSYS telephone to another service provider.
Transfer From INNSYS. You may not transfer Your INNSYS telephone number if Your INNSYS account is not in good standing. You will remain responsible for all fees and charges for your Service up until the date the transfer is fully complete.
Transfer to INNSYS. INNSYS will not be responsible for any termination fees imposed by any other service provider as a result of You transferring Your number to INNSYS. INNSYS cannot guarantee or warrant the date on which you will be able to switch your number, nor can it guarantee or warrant that You will be able to transfer your number. Please see the section of these Terms and Conditions entitled "Warranty Disclaimer and Limitation of Liability," below. In some cases INNSYS may offer you a temporary number until such time you are able to transfer your number to INNSYS.
6.a. INNSYS Equipment. Where required, INNSYS will provide and may install Equipment, required to provide You with Services, including cables and products. Such Equipment requires a Refundable Security Deposit at prevailing rates.